Customer Care
We listen. We learn. We occasionally demonstrate evidence of both.
Our customer relations programme is a cherished, enduring initiative. Its success remains a matter of interpretation.
1. Contact us
Explain what happened. You may be invited to reconsider your understanding of the event.
2. We investigate
An internal discussion, a meeting, or perhaps an inspirational spreadsheet.
3. We respond
A comprehensive explanation, often addressing a different question.
Excellence remains our long-term ambition
We recognise that customers expect clear communication, friendly service and reasonable answers. These expectations have been carefully noted and referred to an appropriate department, once we can identify one.
Fictional garage notice: South Coast Mini’s characters, service packages and examples are all too real. This is not a real garage or MOT booking service. We are striving to become one, sometime soon…